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FAQ

THE MOST COMMON QUESTIONS

  • What is the condition of your preloved bags?
    Our items range from good to like-new condition. We meticulously check all details to ensure authenticity and quality.
  • Are your handcrafted items made locally?
    Yes, all handcrafted items are made locally and are available for pre-order. While most materials are sourced locally, some hardware or materials may be imported to meet the style and demands of our clients.
  • How many days will it take to ship my order?
    All successful orders are shipped on the next business day. In case of any unforeseen circumstances, we will do our best to fulfill all orders within 1-3 business days.
  • Do you offer returns or exchanges?
    Yes, we offer easy returns. All items must be shipped back to us within 15 days with the company tag still intact. Once received, please allow 1-3 days for our team to inspect the items, after which you will receive a refund to your original payment method.
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